Who should I contact for customer service concerns?
What methods of delivery do you offer?
- Standard delivery 2-5 business days.
What methods of payment do you accept?
- We are currently only accepting Amazon Pay.
Do you ship internationally?
- We only ship in the US.
How much do you charge for shipping and handling?
- You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.
My package has been shipped but they have not delivered it yet. Why?
- Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. Https://shop.710labs.com/collections/all would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.
How can I track my order?
- Whenever an order you placed through https://shop.710labs.com/collections/all, you can expect a shipment confirmation email with all your tracking details. It will be sent to the email address registered with your Amazon account, or used during the checkout process.
What should I do if an item is delivered damaged?
- If the item appears to have obvious damage by the shipper, immediately tell the driver you do not want to receive this package. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from the shipper and contact us at firstname.lastname@example.org. If the item appears to be damaged straight from the manufacturer, immediately contact us.
- We try to fulfill orders on the same day and if not, they will be fulfilled the next business day.
- Standard shipping tends to take 2-5 business days.
We encourage you to please hang on to your virtual online receipt for proof of purchase.